Frequently Asked Questions (FAQ)
Below are some of the most frequently asked questions about Virtual Holidays. Click on a question to reveal the answer.
You can call us at +91-11-43103030 / 31 / 32 / 33 from Monday to Saturday, between 10:00 AM and 6:30 PM IST.
Yes, our representatives will provide full assistance during your selected tour package. They will closely monitor your trip to ensure a smooth and enjoyable experience.
We accept Credit Cards (MasterCard, Visa), Online Bank Transfers, Wire Transfers, Demand Drafts, and Cash. In Delhi and other locations with Virtual Holidays Lounges, we also offer a pickup facility for payments.
Payment is generally required at the time of booking. Specific payment policies may vary, so please confirm the details with your booking agent.
The card verification number (CVV) is the last three digits printed on the signature strip on the back of your Mastercard or Visa card.
You can transfer funds online directly to our account. Typically, you will need to add us as a payee in your bank account. Please contact your booking agent for our account details to facilitate the transfer.
We accept payments from all national and international banks.
There is no specific timeline, but we recommend booking well in advance to secure your hotel reservations.
You can book a flight ticket by calling us at +91-11-43103030 / 31 / 32 / 33.
Yes, bookings can be canceled. However, cancellation charges will apply, which depend on the ticket type, fare basis, and airline policies. Refunds from airlines typically take 2–3 weeks.
An e-ticket is a digital ticket booked online. It represents your purchased seat and can be presented at the airport, along with a valid government-issued ID, for check-in.
Boarding passes are issued at the airline counter upon presenting your e-ticket. Alternatively, you can complete e-check-in via the airline’s website.
In such cases, the airline will handle necessary arrangements. Full-service airlines may also provide accommodations if required.
Yes, our representatives can assist you in obtaining a visa along with your travel tickets.
Train tickets can be booked by calling our representative at +91-11-43103030 / 31 / 32 / 33.
E-tickets will be sent to your registered email address. If you don’t have access to a printer, let our booking agent know, and a physical copy will be mailed to you.
Yes, we deliver tickets within Delhi NCR and other cities where Virtual Holidays Lounges are located.
Yes, but only in cities with a Virtual Holidays Lounge.
If your question is not listed here, feel free to contact us for personalized assistance.
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